{"id":4982,"date":"2025-06-05T14:41:10","date_gmt":"2025-06-05T12:41:10","guid":{"rendered":"https:\/\/www.evalii.de\/?page_id=4982"},"modified":"2025-06-27T21:35:31","modified_gmt":"2025-06-27T19:35:31","slug":"haufig-gestellte-fragen-faq","status":"publish","type":"page","link":"https:\/\/www.evalii.de\/en\/haufig-gestellte-fragen-faq\/","title":{"rendered":"Frequently Asked Questions (FAQ)"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"4982\" class=\"elementor elementor-4982\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a177e2f e-flex e-con-boxed e-con e-parent\" data-id=\"a177e2f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3ae5e96 elementor-widget elementor-widget-spacer\" data-id=\"3ae5e96\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f98c168 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f98c168\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4d06b45\" data-id=\"4d06b45\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e03b3d0 elementor-widget elementor-widget-html\" data-id=\"e03b3d0\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script type=\"application\/ld+json\">\r\n{\r\n  \"@context\": \"https:\/\/schema.org\",\r\n  \"@type\": \"FAQPage\",\r\n  \"mainEntity\": [\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Was ist evalii\u00ae?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"evalii\u00ae ist ein Managed Service zur automatisierten \u00dcberwachung digitaler Kommunikationskan\u00e4le mit Fokus auf Pharmakovigilanz, Social Media Monitoring, Moderation und Community Management. Es unterst\u00fctzt pharmazeutische Unternehmen dabei, gesetzliche Anforderungen effizient zu erf\u00fcllen und die digitale Kommunikation sicher zu gestalten.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"F\u00fcr wen ist evalii\u00ae gedacht?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"evalii\u00ae richtet sich an Pharmakovigilanz-Teams, aber auch an Marketing- und Kommunikationsabteilungen, die Social Media Aktivit\u00e4ten rechtskonform managen und gleichzeitig auf PV-relevante Inhalte reagieren m\u00fcssen.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Welche Sprachen und M\u00e4rkte deckt evalii\u00ae ab?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"evalii\u00ae unterst\u00fctzt Inhalte in 28 Sprachen und ist f\u00fcr internationale Kampagnen und Markenauftritte geeignet \u2013 inklusive spezifischer Anforderungen in der EU, den USA und weiteren Regionen.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Ist evalii\u00ae auch f\u00fcr internationale M\u00e4rkte und Teams geeignet?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Ja. evalii\u00ae ist speziell f\u00fcr den internationalen Einsatz konzipiert. Wir \u00fcberwachen Inhalte in 28 Sprachen und ber\u00fccksichtigen dabei regionale regulatorische Anforderungen (z.\u202fB. EU, FDA, MDR). Unsere Moderations- und PV-Workflows sind mehrsprachig skalierbar und k\u00f6nnen weltweit ausgerollt werden \u2013 inklusive zeitnaher Reaktion auf lokale Ereignisse, Produkte oder Kampagnen. Damit eignet sich evalii\u00ae ideal f\u00fcr global agierende Pharmakonzerne mit dezentralen Teams.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Was ist das Ziel von evalii\u00ae?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"evalii\u00ae erm\u00f6glicht eine sichere, skalierbare und auditkonforme \u00dcberwachung von Onlinekommunikation mit direkter Verbindung zu internen Prozessen und externen regulatorischen Vorgaben.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Ist evalii\u00ae ein Softwaretool?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Nein. evalii\u00ae ist ein vollst\u00e4ndig betreuter Managed Service. Es wird f\u00fcr den Einsatz kein separates internes Setup oder Hosting ben\u00f6tigt.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Welche Kan\u00e4le k\u00f6nnen mit evalii\u00ae \u00fcberwacht werden?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"S\u00e4mtliche Social Media Plattformen (z. B. Facebook, Instagram, TikTok, YouTube, Twitter\/X, LinkedIn), Messaging-Dienste (z.B. WhatsApp, Telegram), App Stores, Amazon, Google Reviews, Fachportale, Blogs und mehr unter Beachtung der technischen Verf\u00fcgbarkeiten und plattformspezifischer Nutzungsbedingungen\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Wie aktuell sind die \u00dcberwachungen?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Die Plattform l\u00e4uft kontinuierlich und verarbeitet neue Inhalte mehrmals am Tag.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Wie viele Tickets verarbeitet evalii\u00ae pro Jahr?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Derzeit analysiert evalii\u00ae \u00fcber 1.000.000 Inhalte pro Jahr.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Wer betreibt evalii\u00ae?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"evalii\u00ae ist ein Service der Cross4Channel GmbH mit Sitz in Deutschland.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Ist evalii\u00ae auch f\u00fcr kleinere Unternehmen geeignet?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Ja, die L\u00f6sung ist modular aufgebaut \u2013 auch einzelne Produkte oder Kampagnen lassen sich gezielt \u00fcberwachen.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Kann evalii\u00ae auch intern oder nur extern (durch Cross4Channel) betrieben werden?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"evalii\u00ae wird ausschlie\u00dflich durch externe Spezialisten betrieben und nicht an interne Teams ausgeliefert.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Wie wird evalii\u00ae bereitgestellt?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"evalii\u00ae ist ein cloudbasierter Service, der DSGVO-konform betrieben wird, u.a. gehostet in ISO-27001-zertifizierten Rechenzentren in Deutschland und Europa.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Welche Sprachen unterst\u00fctzt evalii\u00ae?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Derzeit werden 28 Sprachen unterst\u00fctzt \u2013 inklusive Deutsch, Englisch, Franz\u00f6sisch, Spanisch, Portugiesisch, Arabisch, Russisch, Chinesisch u.\u202fv.\u202fm.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"F\u00fcr welche Regionen ist evalii\u00ae einsetzbar?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"evalii\u00ae wird weltweit genutzt \u2013 u.\u202fa. in der EU, Nordamerika, Lateinamerika, im Mittleren Osten und Asien.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Wird evalii\u00ae regelm\u00e4\u00dfig weiterentwickelt?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Ja. Neue Plattformen, Funktionen und regulatorische Anforderungen werden kontinuierlich integriert.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Gibt es eine Mindestvertragslaufzeit?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Nein. evalii\u00ae kann flexibel und projektbezogen eingesetzt werden.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Wie funktioniert evalii\u00ae technisch?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"evalii\u00ae nutzt eine komplexe Middleware-Architektur zur Anbindung und \u00dcberwachung verschiedenster digitaler Kan\u00e4le. Eigens entwickelte, validierte Algorithmen analysieren die Inhalte automatisiert auf PV-Relevanz, rechtliche Risiken und Moderationsbedarf \u2013 zuverl\u00e4ssig, skalierbar und auditkonform.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Was versteht man unter Social Media Monitoring & Listening mit evalii\u00ae?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Monitoring: evalii\u00ae \u00fcberwacht aktiv Ihre Kan\u00e4le (z.\u202fB. Facebook, Instagram, Twitter\/X, WhatsApp Business API, App-Stores, HCP-Portale) auf direkte Beitr\u00e4ge, Kommentare aber auch Ads und sonstige Posts.\\n\\nListening: evalii\u00ae erkennt auch indirekte Erw\u00e4hnungen in \u00f6ffentlichen Quellen \u2013 inklusive Blogs, Foren, Patientenportalen und RSS-Feeds \u2013 zur Stimmungsanalyse und Fr\u00fcherkennung.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Welche Inhalte und Plattformen k\u00f6nnen \u00fcberwacht werden?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"evalii\u00ae scannt u.\u202fa.:\\n\\nSocial Media: Facebook, Instagram, Twitter\/X, TikTok, YouTube, Snapchat, LinkedIn, etc..\\n\\nReview- und Kommunikationskan\u00e4le: WhatsApp,  App Stores (u.a. Apple App Store, Google Play Store), Google Maps, Amazon, E-Mails, YouTube, und Webseitenformulare\\n\\nCommunities & Fachportale: HCP-Foren, Patientenportale, Blogs, Reddit, RSS\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Wie erfolgt die Reaktion auf erkannte Inhalte?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"- Automatische Klassifikation,\\n- Eskalation nach festgelegten Workflows,\\n- Eskalation PV-relevanter Inhalte innerhalb von 6h, 12h oder 24h,\\n- Moderation nach Netiquette\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Wie funktioniert evalii\u00ae technisch?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"evalii\u00ae nutzt APIs, semantische Filter, Klassifizierungen, Moderationsprotokolle und eigene Validierungsalgorithmen, um Inhalte zu erkennen, zu analysieren und zu bearbeiten.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Was ist der Unterschied zwischen Monitoring und Listening?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Monitoring: direkte Kan\u00e4le des Kunden. Listening: \u00f6ffentliche Inhalte aus dem Netz \u2013 inkl. Erw\u00e4hnungen ohne direkte Tags.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Welche Inhalte werden \u00fcberwacht?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Kommentare, Bewertungen, Direktnachrichten, E-Mail, Posts, Stories, Reaktionen, Videos, Emojis, Dateiuploads, Hashtags, Formulare und Links auf Grundlage der vereinbarten \u00dcberwachung und unter Beachtung der datenschutzrechtlichen Vorgaben.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"K\u00f6nnen Inhalte auch manuell gepr\u00fcft werden?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Ja \u2013 evalii\u00ae kombiniert Automatisierung mit manuell unterst\u00fctzter Moderation.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Wie werden Eskalationen ausgel\u00f6st?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Je nach Inhaltstyp automatisch (z.\u202fB. PV-relevant) oder nach manueller Pr\u00fcfung. Eskalationszeiten sind flexibel konfigurierbar (z.\u202fB. 6\u202fh \/ 12\u202fh \/ 24\u202fh).\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Werden sensible Inhalte anonymisiert?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Auf Wunsch ja \u2013 z.\u202fB. personenbezogene Angaben oder Gesundheitsdaten vor einer Weiterleitung und nach Vorgaben der Kunden, im Rahmen der datenschutzrechtlich zul\u00e4ssigen Verarbeitung.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Wie dokumentiert evalii\u00ae die Inhalte?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Alle Interaktionen k\u00f6nnen revisionssicher im Sinne der anerkannten bzw. vereinbarten Standards archiviert und exportiert werden \u2013 inkl. Zeitstempel.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"K\u00f6nnen auch Websites \u00fcberwacht werden?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Ja \u2013 evalii\u00ae unterst\u00fctzt u.\u202fa. Formularfelder, Kontaktformulare, Chat-Plugins oder Kommentarbereiche.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"K\u00f6nnen HCP-Portale analysiert werden?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Ja \u2013 evalii\u00ae kann Inhalte in DocCheck-Bereichen, medizinischen Diskussionsforen oder CME-Plattformen auswerten.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"K\u00f6nnen WhatsApp-Inhalte \u00fcberwacht werden?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Ja, sofern eine API-Anbindung besteht und in \u00dcbereinstimmung mit der DSGVO \u2013 etwa im Rahmen von Comviira-Projekten.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Ist evalii\u00ae mit Comviira kompatibel?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Ja \u2013 evalii\u00ae ist vollst\u00e4ndig in Comviira integrierbar und \u00fcberwacht dort automatisch relevante \u00c4u\u00dferungen.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Werden Emojis und Hashtags ausgewertet?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Ja \u2013 mit evalii\u00ae kann man semantische Gewichtungen vornehmen werden, auch bei Symbolen oder Satzfragmenten.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"K\u00f6nnen individuelle Keywords definiert werden?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Ja \u2013 z.\u202fB. Produktnamen, Risiken, Substanzen, Erkrankungen, Chargennummern.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Wie granular ist das Regelwerk?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Regeln lassen sich kombinieren unterliegen jedoch den regulatorischen Anforderungen: Inhalte + Ort + Plattform + Sprache + Zeit + Nutzerstatus.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Wie unterst\u00fctzt evalii\u00ae bei der Pharmakovigilanz?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"evalii\u00ae erkennt, dokumentiert und meldet PV-relevante Inhalte gem\u00e4\u00df internen & regulatorischen Fristen. Die L\u00f6sung entlastet interne PV-Teams und erm\u00f6glich auch gro\u00dfe Datenmengen \u00fcberwachen zu lassen.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Wie funktioniert das Community Management mit evalii\u00ae?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"evalii\u00ae \u00fcbernimmt auf Wunsch die Moderation Ihrer Kan\u00e4le. Dabei wird:\\nauf Kommentare reagiert, \\nNetiquette eingehalten, \\nrechtlich sensibler Inhalt gepr\u00fcft, \\nEskalation automatisiert angesto\u00dfen.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Kann evalii\u00ae auch durch interne Teams betrieben werden?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Nein. evalii\u00ae ist ein vollst\u00e4ndig betreuter Managed Service und wird ausschlie\u00dflich durch das erfahrene Team der Cross4Channel GmbH betrieben. Dadurch stellen wir eine gleichbleibend hohe Qualit\u00e4t, Auditkonformit\u00e4t und regulatorische Sicherheit sicher \u2013 ohne zus\u00e4tzlichen Aufwand f\u00fcr Ihre internen Ressourcen.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Ist evalii\u00ae f\u00fcr gro\u00dfe Kampagnen geeignet?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Ja. evalii\u00ae ist skalierbar, stabil und f\u00fcr hochfrequentierte Projekte ausgelegt \u2013 z.\u202fB. auch bei internationalen Markteinf\u00fchrungen.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Wie viele Audits durchl\u00e4uft evalii\u00ae pro Jahr?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"evalii\u00ae wird im Schnitt in 10 Audits j\u00e4hrlich gepr\u00fcft \u2013 durch Kunden, externe Pr\u00fcfer und interne Qualit\u00e4tssicherungsprozesse.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Welche Audit-Typen sind relevant?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"ISO-Audits, PV-Systemaudits, Datenschutzpr\u00fcfungen, IT-Sicherheitschecks, Validierungs-Reviews.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Wie wird evalii\u00ae dokumentiert?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Mit SOPs, Validierungsunterlagen, Benutzerhandbuch, Trainingsunterlagen, Freigabedokumentation, Audit-Trail.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Ist evalii\u00ae revisionssicher?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Ja \u2013 alle Logs, Entscheidungen, \u00c4nderungen und Exporte werden gem\u00e4\u00df den Anforderungen an die Revisionssicherheit mit Zeitstempel und Nutzerkennung dokumentiert.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Wie schnell ist evalii\u00ae einsatzbereit?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Innerhalb weniger Tage \u2013 inklusive Basiskonfiguration, Schulung, QS-Checks und Kickoff.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Kann evalii\u00ae in bestehende Systeme integriert werden?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Ja \u2013 u.\u202fa. \u00fcber REST API, E-Mail-Listener, Jira, CSV, Datenbankschnittstellen oder individuelle Workflows.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Ist evalii\u00ae mandantenf\u00e4hig?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Ja \u2013 verschiedene Marken, L\u00e4nder oder Indikationen k\u00f6nnen separat mit eigenen Teams, Regeln und Freigabeketten abgebildet werden.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Wie erfolgt das Onboarding?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"In einem strukturierten Prozess mit Initial-Setup, Datenquellen-Konfiguration, Freigabe-Check, Test-Run, Go-live.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Wie wird evalii\u00ae supportet?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Durch ein dediziertes Support-Team (Mo\u2013So), inkl. PV-Support, Notfallkontakt, w\u00f6chentlichem Status und monatlichem Reporting.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"K\u00f6nnen bestehende Workflows abgebildet werden?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Ja \u2013 SOPs und interne Abl\u00e4ufe lassen sich direkt ins System konfigurieren.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Welche Lizenzmodelle gibt es?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Projektbezogene Pakete, Kampagnen-Setups oder Jahresvertr\u00e4ge mit Monitoring-Flatrate.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Gibt es Referenzen?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Ja \u2013 evalii\u00ae wird erfolgreich von internationalen Pharmaunternehmen in \u00fcber 20 L\u00e4ndern eingesetzt (Details auf Anfrage und unter Beachtung der Vertraulichkeit).\"\r\n      }\r\n    }, \r\n     {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Ist evalii\u00ae auditkonform?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Ja. evalii\u00ae wurde in den letzten Jahren mehrfach und erfolgreich durch internationale Pharmakunden und im Rahmen der Audits f\u00fcr die ISO 9001:2015 auditiert.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Welche regulatorischen Vorgaben werden erf\u00fcllt?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"evalii\u00ae erf\u00fcllt umfassend die regulatorischen Anforderungen f\u00fcr den Einsatz in nationalen, europ\u00e4ischen sowie internationalen Pharmakovigilanzsystemen. Dies beinhaltet unter anderem die EU-Regularien, wie die Verordnung (EG) Nr. 726\/2004, die Richtlinie 2001\/83\/EG sowie die Durchf\u00fchrungsverordnung (EU) Nr. 520\/2012. Selbstverst\u00e4ndlich findet auch die Good Pharmacovigilance Practices (GVP) Anwendung wie auch das Arzneimittelgesetz (AMG) und die FDA-Vorgaben (21 CFR Part 314 & Part 600). Internationale Standards, wie die ICH-Guidelines (z.\u202fB. ICH E2E, E2D) wurden ebenfalls ber\u00fccksichtigt und sorgen f\u00fcr eine Kompatibilit\u00e4t mit internationalen Leitlinien zur Pharmakovigilanz. Die Umsetzung der Datenschutzanforderungen gem\u00e4\u00df DSGVO sowie internationaler Standards f\u00fcr Informationssicherheit erfolgt ebenso.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Welche Zertifizierungen bringt evalii\u00ae mit?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"- ISO 9001:15 (Cross4Channel GmbH),\\n- ISO 27001 (Rechenzentren),\\n- Technische und organisatorische - - Ma\u00dfnahmen zur Datenschutzsicherheit sind vollst\u00e4ndig dokumentiert.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Wie erfolgt die Datenverarbeitung?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Die Daten werden ausschlie\u00dflich in deutschen, ISO-zertifizierten Rechenzentren verarbeitet. Die Speicherung ist verschl\u00fcsselt, rollenbasiert und entspricht den GxP-Richtlinien.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Wie stellt evalii\u00ae den Schutz personenbezogener Daten sicher?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"evalii\u00ae verpflichtet sich zur umfassenden Einhaltung der Datenschutz-Grundverordnung (DSGVO) sowie relevanter internationaler Datenschutzvorgaben. Der Schutz personenbezogener Daten wird durch ein mehrstufiges Datenschutz- und IT-Sicherheitskonzept gew\u00e4hrleistet, das umfassende technische und organisatorische Ma\u00dfnahmen (TOM) umfasst, zum Beispiel die Pseudonymisierung von personenbezogenen Daten, Datensicherung und Zugangsbeschr\u00e4nkungen.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Wird ein Auftragsverarbeitungsvertrag (AVV) angeboten?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Ja. evalii\u00ae stellt gem\u00e4\u00df Art. 28 Abs. 3 DSGVO einen Auftragsverarbeitungsvertrag (AVV) zur Verf\u00fcgung, der alle gesetzlichen Anforderungen erf\u00fcllt.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Wie unterst\u00fctzt evalii\u00ae bei der Pharmakovigilanz (PV)?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"evalii\u00ae erkennt und klassifiziert PV-relevante Inhalte. Diese werden fristgerecht dokumentiert, an zust\u00e4ndige Stellen weitergeleitet und bei Bedarf archiviert.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Welche PV-Kriterien werden \u00fcberwacht?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"evalii\u00ae scannt u.\u202fa. auf Verdachtsf\u00e4lle von Nebenwirkungen, falsche Anwendung, Missbrauch, Medikationsfehler, Schwangerschaft, \u00dcberdosierung, Wechselwirkungen oder Produktm\u00e4ngel.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"K\u00f6nnen PV-Meldungen aus sozialen Netzwerken abgeleitet werden?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Ja. evalii\u00ae ber\u00fccksichtigt regulatorische Definitionen gem\u00e4\u00df EMA, FDA, WHO und passt sich kundenspezifischen SOPs an.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Gibt es abgestufte Eskalationsstufen?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Ja \u2013 z.\u202fB.: Info-only \u2192 Review durch Safety Officer \u2192 Sofortmeldung \u2192 Auditpflichtige Dokumentation.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"K\u00f6nnen Safety-Verantwortliche eingebunden werden?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Ja \u2013 automatisiert oder manuell, \u00fcber Schnittstellen, E-Mail, Jira, CSV oder eigene Notification-Systeme.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Was passiert bei Falschmeldungen oder Spam?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"evalii\u00ae verf\u00fcgt \u00fcber Relevanzfilter, Spam-Detektion und manuelle Moderationsfreigabe.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Sind alle Inhalte dokumentationspflichtig?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Nein. evalii\u00ae erlaubt individuelle Filterung: nur PV-relevant, nur HCP, nur in definierten Kan\u00e4len.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Wie lange werden Inhalte gespeichert?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Standardm\u00e4\u00dfig 12 Monate, auf Wunsch l\u00e4nger \u2013 je nach Unternehmens- und Gesetzesvorgaben.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Welche Auditfunktionen bietet evalii\u00ae?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"evalii\u00ae protokolliert alle Aktivit\u00e4ten in einer Historie: wer hat was, wann eingesehen, bewertet, freigegeben, ge\u00e4ndert oder eskaliert.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"K\u00f6nnen Inhalte offline archiviert werden?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Ja \u2013 z.\u202fB. als PDF-Export, ZIP-Datei oder strukturierter JSON-Download f\u00fcr lokale Systeme.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Ist evalii\u00ae HWG-konform einsetzbar?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Ja \u2013 Inhalte, Netiquette und Antwortlogiken k\u00f6nnen gem\u00e4\u00df Heilmittelwerbegesetz vorab definiert und zugelassen werden.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Gibt es Validierungsprozesse?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Ja \u2013 evalii\u00ae wird regelm\u00e4\u00dfig nach pharmazeutischen Validierungsrichtlinien getestet, u.\u202fa. nach GAMP 5.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Wie erfolgt die Schulung der Moderatoren?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"evalii\u00ae stellt pharmaerfahrene Moderatoren und Safety Agents bereit, geschult auf PV-Kriterien und Medical\/Legal-Vorgaben.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"K\u00f6nnen externe Dienstleister angebunden werden?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Ja \u2013 evalii\u00ae erlaubt die Einbindung externer Safety-Teams oder Agenturen \u00fcber rollenbasierte Zugriffskonzepte.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Welche regulatorischen Anforderungen werden erf\u00fcllt?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"evalii\u00ae orientiert sich an EMA-Guidelines, FDA REMS-Vorgaben, GVP-Modulen I\u2013VI, WHO-Kriterien sowie DSGVO\/ISO 27001.\"\r\n      }\r\n    }\r\n  ]\r\n}\r\n<\/script>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4d0963 elementor-widget elementor-widget-wp-widget-custom_html\" data-id=\"b4d0963\" data-element_type=\"widget\" data-widget_type=\"wp-widget-custom_html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"textwidget custom-html-widget\"><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e755c67 elementor-widget elementor-widget-heading\" data-id=\"e755c67\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions (FAQ)<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-93cdc72 elementor-widget elementor-widget-hfe-site-tagline\" data-id=\"93cdc72\" data-element_type=\"widget\" data-widget_type=\"hfe-site-tagline.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"hfe-site-tagline hfe-site-tagline-wrapper\">\n\t\t\t\t\t\t<span>\n\t\t\tPharmacovigilance and social media monitoring with evalii\u00ae \u2013 all answers at a glance\t\t\t\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50112f4 elementor-widget elementor-widget-solute-faq\" data-id=\"50112f4\" data-element_type=\"widget\" data-widget_type=\"solute-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\t\t\r\n\t\t\t<div class=\"faq-tabs style1\">\r\n\t\t\t\t<div class=\"tabs\">\r\n\t\t\t\t\t<div class=\"tab active\">General<\/div>\r\n\t\t\t\t\t<div class=\"tab\">Functionality &amp; platform coverage<\/div>\r\n\t\t\t\t\t<div class=\"tab\">Use cases, operations, audits &amp; integration<\/div>\r\n\t\t\t\t\t<div class=\"tab\">Pharmacovigilance, Compliance &amp; Safety<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div class=\"content\">\r\n\t\t\t\t\t<div class=\"content-item active\">\r\n\t\t\t\t\t\t<div class=\"row\">\r\n\t\t\t\t\t\t    <div class=\"col-md-6\">\r\n                                <ul class=\"faq-list\">\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">What is evalii\u00ae?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">evalii\u00ae is a managed service for automated monitoring of digital communication channels with a focus on pharmacovigilance, social media monitoring, moderation, and community management. It supports pharmaceutical companies in efficiently meeting regulatory requirements and ensuring secure digital communication.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">Who is evalii\u00ae intended for?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">evalii\u00ae is aimed at pharmacovigilance teams, but also at marketing and communications departments that need to manage social media activities in compliance with the law and at the same time respond to PV-relevant content.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">Which languages and markets does evalii\u00ae cover?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">evalii\u00ae supports content in 28 languages and is suitable for international campaigns and brand appearances \u2013 including specific requirements in the EU, the USA and other regions.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">Is evalii\u00ae also suitable for international markets and teams?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Yes. evalii\u00ae is specifically designed for international use. We monitor content in 28 languages, taking regional regulatory requirements (e.g., EU, FDA, MDR) into account. Our moderation and PV workflows are multilingual and scalable and can be rolled out worldwide \u2013 including timely response to local events, products, or campaigns. This makes evalii\u00ae ideal for global pharmaceutical companies with decentralized teams.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">What is the goal of evalii\u00ae?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">evalii\u00ae enables secure, scalable and audit-compliant monitoring of online communication with direct connection to internal processes and external regulatory requirements.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">Is evalii\u00ae a software tool?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">No. evalii\u00ae is a fully managed service. No separate internal setup or hosting is required for deployment.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">Which channels can be monitored with evalii\u00ae?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">All social media platforms (e.g. Facebook, Instagram, TikTok, YouTube, Twitter\/X, LinkedIn), messaging services (e.g. WhatsApp, Telegram), app stores, Amazon, Google Reviews, specialist portals, blogs and more, subject to technical availability and platform-specific terms of use<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">How up to date are the monitoring activities?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">The platform runs continuously and processes new content several times a day.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">How many tickets does evalii\u00ae process per year?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">evalii\u00ae currently analyzes over 1,000,000 pieces of content per year.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">Who runs evalii\u00ae?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">evalii\u00ae is a service of Cross4Channel GmbH based in Germany.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">Is evalii\u00ae also suitable for smaller companies?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Yes, the solution has a modular structure \u2013 even individual products or campaigns can be monitored specifically.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">Can evalii\u00ae also be operated internally or only externally (through Cross4Channel)?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">evalii\u00ae is operated exclusively by external specialists and is not delivered to internal teams.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">How is evalii\u00ae provided?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">evalii\u00ae is a cloud-based service that is operated in compliance with GDPR and is hosted in ISO 27001-certified data centers in Germany and Europe.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">Which languages does evalii\u00ae support?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Currently, 28 languages are supported \u2013 including German, English, French, Spanish, Portuguese, Arabic, Russian, Chinese and many more.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">In which regions can evalii\u00ae be used?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">evalii\u00ae is used worldwide \u2013 including in the EU, North America, Latin America, the Middle East and Asia.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">Is evalii\u00ae regularly developed further?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Yes. New platforms, features, and regulatory requirements are continuously being integrated.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">Is there a minimum contract term?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">No. evalii\u00ae can be used flexibly and on a project-specific basis.<\/p>\r\n                                    <\/li>\r\n                                                                    <\/ul>\r\n\t\t\t\t\t\t    <\/div>\r\n\t\t\t\t\t\t    <div class=\"col-md-6\">\r\n\t\t\t\t\t\t        <div class=\"image\">\r\n\t\t\t\t\t\t            <img decoding=\"async\" src=\"https:\/\/www.evalii.de\/wp-content\/uploads\/2025\/06\/allgemein2.jpg\">\r\n\t\t\t\t\t\t        <\/div>\r\n\t\t\t\t\t\t    <\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"content-item\">\r\n\t\t\t\t\t\t<div class=\"row\">\r\n\t\t\t\t\t\t    <div class=\"col-md-6\">\r\n                                <ul class=\"faq-list\">\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">How does evalii\u00ae work technically?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">evalii\u00ae uses a complex middleware architecture to connect and monitor a wide variety of digital channels. Proprietary, validated algorithms automatically analyze content for PV relevance, legal risks, and moderation requirements \u2013 reliably, scalably, and audit-compliant.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">What is social media monitoring and listening with evalii\u00ae?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Monitoring: evalii\u00ae actively monitors your channels (e.g., Facebook, Instagram, Twitter\/X, WhatsApp Business API, app stores, HCP portals) for direct posts, comments, ads, and other posts. Listening: evalii\u00ae also detects indirect mentions in public sources\u2014including blogs, forums, patient portals, and RSS feeds\u2014for sentiment analysis and early detection.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">Which content and platforms can be monitored?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">evalii\u00ae scans, among other things: Social Media: Facebook, Instagram, Twitter\/X, TikTok, YouTube, Snapchat, LinkedIn, etc. Review and communication channels: WhatsApp, app stores (including Apple App Store, Google Play Store), Google Maps, Amazon, emails, YouTube, and website forms Communities &amp; specialist portals: HCP forums, patient portals, blogs, Reddit, RSS\n<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">How does the response to detected content occur?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">- Automatic classification, - Escalation according to defined workflows, - Escalation of PV-relevant content within 6 hours, 12 hours or 24 hours, - Moderation according to netiquette<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">How does evalii\u00ae work technically?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">evalii\u00ae uses APIs, semantic filters, classifications, moderation protocols and proprietary validation algorithms to detect, analyze and process content.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">What is the difference between monitoring and listening?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Monitoring: direct customer channels. Listening: public content from the web \u2013 including mentions without direct tags.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">What content is monitored?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Comments, ratings, direct messages, emails, posts, stories, reactions, videos, emojis, file uploads, hashtags, forms and links based on the agreed monitoring and in compliance with data protection regulations.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">Can content also be checked manually?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Yes \u2013 evalii\u00ae combines automation with manually assisted moderation.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">How are escalations triggered?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Depending on the content type, this can be done automatically (e.g., PV-relevant) or after manual review. Escalation times can be flexibly configured (e.g., 6 h \/ 12 h \/ 24 h).<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">Is sensitive content anonymized?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Yes, if requested \u2013 e.g., personal information or health data before forwarding and according to customer specifications, within the scope of processing permitted by data protection law.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">How does evalii\u00ae document the content?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">All interactions can be archived and exported in an audit-proof manner in accordance with recognized or agreed standards \u2013 including a time stamp.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">Can websites also be monitored?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Yes \u2013 evalii\u00ae supports form fields, contact forms, chat plugins and comment areas, among others.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">Can HCP portals be analyzed?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Yes \u2013 evalii\u00ae can evaluate content in DocCheck areas, medical discussion forums or CME platforms.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">Can WhatsApp content be monitored?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Yes, provided there is an API connection and in compliance with the GDPR \u2013 for example, in the context of Comviira projects.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">Is evalii\u00ae compatible with Comviira?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Yes \u2013 evalii\u00ae is fully integrated into Comviira and automatically monitors relevant statements.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">Are emojis and hashtags evaluated?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Yes \u2013 with evalii\u00ae you can apply semantic weightings, even to symbols or sentence fragments.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">Can individual keywords be defined?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Yes \u2013 e.g. product names, risks, substances, diseases, batch numbers.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">How granular is the rule set?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Rules can be combined but are subject to regulatory requirements: content + location + platform + language + time + user status.<\/p>\r\n                                    <\/li>\r\n                                                                    <\/ul>\r\n\t\t\t\t\t\t    <\/div>\r\n\t\t\t\t\t\t    <div class=\"col-md-6\">\r\n\t\t\t\t\t\t        <div class=\"image\">\r\n\t\t\t\t\t\t            <img decoding=\"async\" src=\"https:\/\/www.evalii.de\/wp-content\/uploads\/2025\/06\/funktiosnweise-2.png\">\r\n\t\t\t\t\t\t        <\/div>\r\n\t\t\t\t\t\t    <\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"content-item\">\r\n\t\t\t\t\t\t<div class=\"row\">\r\n\t\t\t\t\t\t    <div class=\"col-md-6\">\r\n                                <ul class=\"faq-list\">\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">How does evalii\u00ae support pharmacovigilance?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">evalii\u00ae detects, documents, and reports PV-relevant content according to internal and regulatory deadlines. The solution relieves the burden on internal PV teams and enables monitoring of even large amounts of data.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">How does community management work with evalii\u00ae?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Upon request, evalii\u00ae will moderate your channels. This includes responding to comments, adhering to netiquette, reviewing legally sensitive content, and automatically initiating escalation.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">Can evalii\u00ae also be operated by internal teams?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">No. evalii\u00ae is a fully managed service and is operated exclusively by the experienced team at Cross4Channel GmbH. This ensures consistently high quality, audit compliance, and regulatory security \u2013 without any additional burden on your internal resources.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">Is evalii\u00ae suitable for large campaigns?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Yes. evalii\u00ae is scalable, stable, and designed for high-volume projects\u2014including international market launches.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">How many audits does evalii\u00ae undergo per year?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">evalii\u00ae is audited on average in 10 audits per year \u2013 by customers, external auditors and internal quality assurance processes.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">Which audit types are relevant?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">ISO audits, PV system audits, data protection audits, IT security checks, validation reviews.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">How is evalii\u00ae documented?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">With SOPs, validation documents, user manual, training documents, release documentation, audit trail.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">Is evalii\u00ae audit-proof?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Yes \u2013 all logs, decisions, changes and exports are documented with a timestamp and user ID in accordance with audit-proof requirements.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">How quickly is evalii\u00ae ready for use?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Within a few days \u2013 including basic configuration, training, QA checks and kickoff.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">Can evalii\u00ae be integrated into existing systems?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Yes \u2013 including via REST API, email listeners, Jira, CSV, database interfaces or individual workflows.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">Is evalii\u00ae multi-client capable?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Yes \u2013 different brands, countries or indications can be represented separately with their own teams, rules and approval chains.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">How does onboarding work?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">In a structured process with initial setup, data source configuration, release check, test run, go-live.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">How is evalii\u00ae supported?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Through a dedicated support team (Mon-Sun), including PV support, emergency contact, weekly status and monthly reporting.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">Can existing workflows be mapped?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Yes \u2013 SOPs and internal processes can be configured directly into the system.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">What licensing models are there?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Project-related packages, campaign setups or annual contracts with monitoring flat rate.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">Are there any references?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Yes \u2013 evalii\u00ae is successfully used by international pharmaceutical companies in over 20 countries (details upon request and subject to confidentiality).<\/p>\r\n                                    <\/li>\r\n                                                                    <\/ul>\r\n\t\t\t\t\t\t    <\/div>\r\n\t\t\t\t\t\t    <div class=\"col-md-6\">\r\n\t\t\t\t\t\t        <div class=\"image\">\r\n\t\t\t\t\t\t            <img decoding=\"async\" src=\"https:\/\/www.evalii.de\/wp-content\/uploads\/2025\/06\/Anwendungsfaelle.png\">\r\n\t\t\t\t\t\t        <\/div>\r\n\t\t\t\t\t\t    <\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"content-item\">\r\n\t\t\t\t\t\t<div class=\"row\">\r\n\t\t\t\t\t\t    <div class=\"col-md-6\">\r\n                                <ul class=\"faq-list\">\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">Is evalii\u00ae audit compliant?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Yes. evalii\u00ae has been successfully audited several times in recent years by international pharmaceutical customers and as part of ISO 9001:2015 audits.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">Which regulatory requirements are met?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">evalii\u00ae comprehensively meets the regulatory requirements for use in national, European, and international pharmacovigilance systems. This includes, among others, EU regulations such as Regulation (EC) No. 726\/2004, Directive 2001\/83\/EC, and Implementing Regulation (EU) No. 520\/2012. Good Pharmacovigilance Practices (GVP) also apply, as do the German Medicines Act (AMG) and FDA regulations (21 CFR Part 314 &amp; Part 600). International standards such as the ICH Guidelines (e.g., ICH E2E, E2D) have also been considered, ensuring compatibility with international pharmacovigilance guidelines. Data protection requirements according to the GDPR and international information security standards are also implemented.\n<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">What certifications does evalii\u00ae have?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">- ISO 9001:15 (Cross4Channel GmbH), - ISO 27001 (data centers), - Technical and organizational - - measures for data protection security are fully documented.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">How is data processed?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">The data is processed exclusively in German, ISO-certified data centers. Storage is encrypted, role-based, and complies with GxP guidelines.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">How does evalii\u00ae ensure the protection of personal data?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">evalii\u00ae is committed to comprehensive compliance with the General Data Protection Regulation (GDPR) and relevant international data protection regulations. The protection of personal data is ensured by a multi-level data protection and IT security concept that includes comprehensive technical and organizational measures (TOM), such as the pseudonymization of personal data, data backup, and access restrictions. <\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">Is a data processing agreement (DPA) offered?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Yes. evalii\u00ae provides a data processing agreement (DPA) in accordance with Art. 28 (3) GDPR that meets all legal requirements.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">How does evalii\u00ae support pharmacovigilance (PV)?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">evalii\u00ae identifies and classifies PV-relevant content. This is documented in a timely manner, forwarded to the relevant authorities, and archived if necessary.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">Which PV criteria are monitored?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">evalii\u00ae scans for suspected side effects, misuse, abuse, medication errors, pregnancy, overdose, interactions or product defects, among other things.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">Can PV messages be derived from social networks?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Yes. evalii\u00ae takes into account regulatory definitions according to EMA, FDA, and WHO and adapts to customer-specific SOPs.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">Are there different escalation levels?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Yes \u2013 e.g.: Info-only \u2192 Review by Safety Officer \u2192 Immediate report \u2192 Documentation subject to audit.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">Can safety officers be involved?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Yes \u2013 automated or manual, via interfaces, email, Jira, CSV or your own notification systems.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">What happens if there are fake reports or spam?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">evalii\u00ae has relevance filters, spam detection and manual moderation approval.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">Does all content require documentation?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">No. evalii\u00ae allows individual filtering: only PV-relevant, only HCP, only in defined channels.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">How long is content stored?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">12 months as standard, longer on request \u2013 depending on company and legal requirements.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">What audit functions does evalii\u00ae offer?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">evalii\u00ae records all activities in a history: who viewed, evaluated, released, changed or escalated what and when.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">Can content be archived offline?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Yes \u2013 e.g. as a PDF export, ZIP file or structured JSON download for local systems.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">Is evalii\u00ae HWG compliant?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Yes \u2013 content, netiquette and response logic can be defined and approved in advance in accordance with the German Medicines Advertising Act.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">Are there validation processes?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Yes \u2013 evalii\u00ae is regularly tested according to pharmaceutical validation guidelines, including GAMP 5.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">How are the moderators trained?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">evalii\u00ae provides pharmaceutical-experienced moderators and safety agents, trained in PV criteria and medical\/legal requirements.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">Can external service providers be connected?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Yes \u2013 evalii\u00ae allows the integration of external safety teams or agencies via role-based access concepts.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">Which regulatory requirements are met?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">evalii\u00ae is based on EMA guidelines, FDA REMS specifications, GVP modules I\u2013VI, WHO criteria and GDPR\/ISO 27001.<\/p>\r\n                                    <\/li>\r\n                                                                    <\/ul>\r\n\t\t\t\t\t\t    <\/div>\r\n\t\t\t\t\t\t    <div class=\"col-md-6\">\r\n\t\t\t\t\t\t        <div class=\"image\">\r\n\t\t\t\t\t\t            <img decoding=\"async\" src=\"https:\/\/www.evalii.de\/wp-content\/uploads\/2025\/06\/compliance-Sicherheit.png\">\r\n\t\t\t\t\t\t        <\/div>\r\n\t\t\t\t\t\t    <\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\r\n\t\t\t<script>\r\n\t\t\t\t\t\t\r\n\t\t\t\tlet tabs = document.querySelectorAll('.tab');\r\n\t\t\t\tlet content = document.querySelectorAll('.content-item');\r\n\t\t\t\tfor (let i = 0; i < tabs.length; i++) {            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Anwendungsf\u00e4lle, Betrieb, Audits &#038; Integration Pharmakovigilanz, Compliance &#038; Sicherheit Was ist evalii\u00ae? evalii\u00ae ist ein Managed Service zur automatisierten \u00dcberwachung digitaler Kommunikationskan\u00e4le mit Fokus auf Pharmakovigilanz, Social Media Monitoring, Moderation und Community Management. Es unterst\u00fctzt pharmazeutische [&hellip;]<\/p>","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4982","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>H\u00e4ufig gestellte Fragen (FAQ) - evalii - pharmacovigilance monitoring service<\/title>\n<meta name=\"description\" content=\"H\u00e4ufig gestellte Fragen (FAQ) zu evalii, dem Pharmakovigilanz Monitoring Service. 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